Refund policy

Return & Refund Policy

At Rodushi Fashion House, authenticity is our priority and quality service is our promise. We are committed to providing our customers with genuine products and a reliable shopping experience.

Our return and refund policy is designed to protect our customers, ensure product authenticity, and maintain the quality and integrity of every order.

If you receive a damaged, defective, or incorrect product, we will review your complaint and, where applicable, arrange a replacement or refund according to the terms and conditions below. No additional delivery charge will be applied for a replacement in a valid damaged, defective, or wrong-product case.

Delivery Inspection Policy

To protect product authenticity, customer privacy, and prevent product adulteration or modification, Rodushi Fashion House follows a Delivery Inspection Policy, which we have maintained since 2012.

Customers are required to inspect their package in the presence of the delivery person before accepting the delivery.

If you receive a damaged, defective, or incorrect product:

  • Open and check your package while the delivery person is present.
  • If you find any damage, defect, or wrong product, immediately return the product to the delivery person.
  • Contact us immediately through WhatsApp or phone at 01904181789, or through our Facebook Inbox.
  • Our Customer Service Team will review the complaint and, after consultation with management, determine whether a replacement, exchange, or refund is applicable.
  • Once the delivery person leaves your location, complaints regarding damage, defects, or incorrect products will generally not be accepted.

Important Return & Refund Conditions

  • The delivery person must remain present while the package is opened and inspected.
  • Used, opened, swatched, liquid, or semi-liquid products are not eligible for return, exchange, or refund, except where specifically approved by Rodushi Fashion House.
  • Products cannot be returned or exchanged simply because the customer has changed their mind or does not like the product’s smell, texture, shade, color, design, size, or other personal preference.
  • The original invoice, Rodushi Fashion House packaging, and original product packaging/box, where applicable, must be returned along with the product.
  • Products that have been used, altered, damaged, or tampered with after delivery are not eligible for return or refund.
  • Return or refund requests that do not meet the above requirements may be considered invalid.

Return & Refund Processing Time

For an approved return, exchange, or refund, the processing timeline will generally be 3-5 working days after the returned product has been received and inspected by Rodushi Fashion House.

For any questions regarding returns, refunds, or product-related issues, please contact us:

Rodushi Fashion House
Phone / WhatsApp: 01904181789